Return & Exchange Eligibility

A return or exchange request must be submitted within 7 days from the delivery date.

The product must meet all of the following conditions:

• It must be unused, unworn and unwashed.
• It must not have stains, perfume, makeup marks or damage.
• All original tags must remain attached.
• The original packaging and invoice must be included.
• The product must not have been altered, stitched or repaired.

Sale Items & Size Exchange

Sale products are eligible for a one-time size exchange within 7 days of delivery, subject to the required size being available.

• The product must remain unused and in original condition.
• All tags and original packaging must be intact.
• The customer will pay return courier charges.
• The customer will also pay re-delivery courier charges.
• The replacement size remains subject to stock availability.

Wrong, Damaged or Defective Item

If you receive the wrong product, a damaged item or a verified manufacturing defect, contact AR Pehnawa within 7 days of delivery.

• Share your order number and clear photographs of the issue.
• An unboxing video is strongly recommended for claim verification.
• Do not wash, wear, alter or repair the item.
• The claim will be reviewed before return approval is issued.
• A replacement will be offered where stock is available.

Colour & Product Appearance

Product colours may appear slightly different because of studio lighting, photography, fabric reflection and individual screen settings.

• A minor colour difference is not treated as a product defect.
• Embroidery placement may vary slightly between production pieces.
• Accessories shown for styling are not included unless stated.
• Review all product images and details before ordering.

Open Parcel Before Payment

Open Parcel service allows the customer to visually check the received order before payment, according to the courier’s applicable procedure.

• Check the product name, colour and visible condition.
• The product cannot be worn or used during inspection.
• Keep the packaging and product handling careful.
• Report a wrong or visibly damaged item immediately.

Accepting the parcel does not remove your right to submit an eligible claim within the stated policy period.

Items Not Eligible

AR Pehnawa cannot accept an exchange, return or refund when:

• The request is made after the 7-day period.
• The product has been worn, washed, stained or perfumed.
• Tags, packaging or invoice are missing.
• The garment has been altered or damaged after delivery.
• The issue is normal fabric texture or a minor screen-colour difference.
• The product was purchased from an unauthorized seller.

Exchange Assessment

• Returned items are inspected before an exchange is approved.
• Exchange remains subject to the requested item being in stock.
• Any price difference must be paid by the customer.
• Only one exchange is allowed per eligible order item.
• Store credit may be issued where a replacement is unavailable.

Processing time begins after the returned item reaches and passes inspection at the AR Pehnawa return location.

Refund & Store Credit

AR Pehnawa generally follows an exchange or store-credit policy. A cash refund is not provided for change of mind, preferred colour or incorrect size selection.

A refund may be considered only when:

• A prepaid item becomes unavailable after order confirmation.
• A verified defective or wrong item cannot be replaced.
• AR Pehnawa approves the refund as an exceptional resolution.

Approved refunds are issued to the original payment method. Bank processing time may vary after the refund has been initiated.

Original delivery, return delivery and handling charges are non-refundable unless the error was confirmed to be from AR Pehnawa.

Refused or Unaccepted Parcel

A customer who refuses a correctly dispatched parcel without an approved reason may become ineligible for future Cash on Delivery orders.

• Delivery and return courier charges may be deducted.
• Prepaid shipping charges are non-refundable.
• Repeated refusals may result in order restrictions.

Official Purchase Channels

This policy applies only to products purchased directly through the official AR Pehnawa website or an officially confirmed AR Pehnawa sales channel.

• Official website: arpehnawa.online
• Official WhatsApp: 0300-7388781
• Keep your invoice or order confirmation as proof of purchase.

AR Pehnawa is not responsible for counterfeit products or purchases made through unauthorized sellers.