FAQs

1. How can I place an order?

You can place an order directly through our website by selecting your product, adding it to cart, and completing checkout. You can also contact us on WhatsApp for order assistance.

2. Do you offer Cash on Delivery?

Yes, Cash on Delivery is available for customers in Pakistan.

3. How long does delivery take?

Standard delivery usually takes 3 to 7 working days after order confirmation. Delivery time may vary depending on your city, courier service, weather conditions, public holidays, or sale rush.

4. How can I track my order?

You can track your order through our order tracking page or contact us on WhatsApp with your order details.

Track Your Order

5. What products do you sell?

AR Pehnawa sells ladies stitched suits and bags.

6. Are product colors exactly the same as shown in pictures?

We try our best to show accurate product colors. However, slight color variation may occur due to lighting, photography, or screen settings.

7. Can I exchange my order?

Products can be exchanged within 7 days of delivery if the item is unused, in original condition, and eligible according to our Refund & Exchange Policy.

View Refund & Exchange Policy

8. Do you offer refunds?

AR Pehnawa has a no refund policy. Refunds may only be considered in special cases such as out-of-stock items or confirmed defective products after verification.

9. What should I do if I receive a wrong or damaged item?

Please contact us on WhatsApp within 24 hours of delivery with your order details and clear pictures of the item. Our team will guide you through the process.

10. Can I change my delivery address after placing an order?

Address changes may be possible before dispatch. Once the order is dispatched, address changes may not be possible.

11. How do I choose the right size?

Please check our Size Guide and Size Chart before placing your order. If you are unsure, contact us on WhatsApp for help.

12. Do you have a physical store?

Yes, you can view our store location on the Store Locator page.

Find A Store

13. How can I contact AR Pehnawa?

You can contact us through WhatsApp or email.

Still Need Help?

If you still have any question, contact us on WhatsApp and our team will guide you. Contact on WhatsApp